Customer Reviews and Testimonials

5

I had my basement waterproofing done in December 2010. Best money I ever spent!! Bix Service was here on time and worked in less than ideal conditions to get the job done. I was concerned about the way the waterproofing would work but after the spring we've had, I am so glad I went with Bix! The system works great, I can sleep soundly for the first time in years. I don't have to pump water and have been able to make a finished living area out of my basement again. Thanks Bix Service!!!

January 14, 2011

5

I was unhappy with Mid America's work and when a friend recommended you I was impressed with your salesman and his ideas. when I explained what I did not want he understood and reassured me what would occure

February 18, 2011

4.5

Work requested: bowed wall repair.

February 19, 2011

5

Good reviews - our son locates for USIC and he recommended Bix above all others from his experience We were looking for quality and experienced workmanship and reasonable price

February 21, 2011

5

Work requested: basement water guards.

March 11, 2011

5

Work requested: foundation slab repair.

May 02, 2011

5

Work requested: crawl space sump pump.

May 22, 2011

5

Work requested: crawl space encapsulation, drain system, and sump pump.

July 10, 2011

5

Work requested: driveway slab raising.

July 15, 2011

5

Work requested: basement waterproofing.

July 16, 2011

5

My son recommended Bix Service. Everyone involved was very professional. I'm telling everyone what a great job you did! A great bunch of guys that did a hard basement waterproofing job very well.

October 10, 2011

5

Our basement in Beaverdale Heights flooded in September 2008 and Bix was prompt in responding to our request for an estimate. The initial repair was completed in late December 2008. There were a couple of subsequent smaller leaks and Bix was right there to make corrections including the addition of a second larger sump pump. You promised us a dry basement and we were not satisfied until you had provided one. Since then we have seen wetter than usual years and our basement remains dry as can be! We really appreciate your professionalism and commitment to a job well done. Your basement waterproofing crews were polite and provided detailed information when asked. It was a pleasure doing business with you.

October 10, 2011

5

My grandmother recommended Bix Service. The estimator explained the sump pump installation process very well. The job exceeded my expectations. A very impressive service at an affordable price. Our basement is livable now!!

October 18, 2011

5

We are very satisfied with the sump pump installation job Bix Service did for us. I was impressed with their work ethic and how they were genuinely interested in our welfare.

October 18, 2011

5

We wanted to let you know that Andrew "Mack" McCartney deserves to be recognized for his HONESTY. On a Monday, a competitor came out and quoted us $1,000-$2,500+ to fix our small leak. The fix involved taking down drywall, and if needed, ripping up 25 feet of our finished basement, which included moving a small kitchenette. On Tuesday, Mack came out and, to our surprise, advised us to make sure our drain pipe in that location was working before we proceeded (the competitor didn't even notice this pipe). On Wednesday, we tested and found the pipe was not working. My husband fixed our problem with an elbow, a pipe and a rain barrel - we are just running the water away from the house on top of the ground. We have had a LOT of rain this month and the basement is as dry as a bone. Our leak is GONE!!! Thank you, Mack, for your HONESTY and GOOD ADVICE. We will always remember Bix Service and Mack McCartney, and we will do our best to recommend you whenever we hear of someone else around here in Morton who needs basement waterproofing. Thank you, thank you!!!

November 17, 2011

5

It so happened that it rained significantly the second day the basement waterproofing crew was working. Normally we would have had water in the basement (that would take 5-7 days to dry up), but instead we heard the sump pump kick in and of course, the basement was (and is) dry! YEAH! Thank you so much. PS We're having so much fun shopping for new floor coverings including (possibly) carpeting now that we know things will be dry.

November 18, 2011

5

GREAT JOB, exceeded expectations. The foundation repair crew worked late to finish the job in one day.

November 22, 2011

5

Everything was great with our foundation piering job. We will continue to use your company in the future. Thank you.

November 27, 2011

5

I do not remember this basement ever being this dry in the 36 years of owning this house in Wever! Thanks again for a professional basement waterproofing job!

November 28, 2011

5

Job was very well done. The basement waterproofing system has saved my basement from being flooded again at least six times since the install.

November 28, 2011

5

It is raining in Peoria, but we have a dry basement. THANKS TO YOU! First time in ten years. We have been so pleased with the work your basement waterproofing crew did. It was a pleasure (even with the dust and noise) to hear the conversations between them, and yet they were attending to the work at hand. I had to call Bix two times and both times my "problem" was explained in a kindly manner with so much concern and kindness. Again, THANK YOU SO MUCH...we couldn't be happier with the job you did!

November 28, 2011

5

You should be extremely proud of your people. They are all topnotch. I picked a winner for my crawl space repair!

November 29, 2011

5

Bix went beyond my expectations. This was the best contractor experience I've ever had. The vapor barrier installation went very smoothly.

December 13, 2011

5

Bix Service was so helpful and the foundation repair work was done in a timely manner. I have already told several co-workers to call Bix if they ever need to. Todd was very helpful to explain everything he was doing to fix the foundation. He was very personable.

December 14, 2011

5

Very happy. Perfect crawl space repair job!

December 14, 2011

5

Work requested: basement sump pump installation.

December 16, 2011

5

Everyone did a great job! The estimator explained the process very well, the office staff was very courteous and helpful and the crawl space repair crew was GREAT. I don't have enough good things to say about your service! GREAT JOB.

January 04, 2012

5

No other company I interviewed could do everything exactly as I needed. Bix solved a problem that the previous owner of my house endured for decades. The catalog I received, prior to my appointment with the salesman, helped me to make decisions and ask specific questions. I wish I called Bix first.

January 07, 2012

4

Work requested: foundation repair and bowed wall repair.

January 29, 2012

5

Work requested: concrete raising on driveway slab.

February 06, 2012

5

Work requested: crawl space encapsulation and sump pump.

February 24, 2012

4

Work requested: basement waterproofing and sump pump.

March 01, 2012

5

We were impressed with the crawl space repair work the crew did for us in Keokuk, IA. They came to the house, did their business and were nice to us. They were prompt and very courteous. We are very satisfied with the completed job.

March 27, 2012

5

We received immediate response from a professional staff and our problem was solved for a reasonable fee with dehumidifier instsallation. The estimator explained the installation process thoroughly. The crew arrived on time, were very courteous and did a great job with cleanup. We are very satisfied with the completed job.

March 27, 2012

5

Only one with right solution

March 31, 2012

5

The vapor barrier installation work exceeded my expectations. Looks very good!

April 13, 2012

4

Work requested: crawl space drain and floor insulation.

April 15, 2012

5

Work requested: basement drain system installation.

May 12, 2012

5

Had my Burlington, IA house for sale for 14 months. As soon as I did the water drainage system it sold in 2 months. Thank you.

May 30, 2012

5

Quick and professional crawl space repair service. Would definitely use your service again.

June 03, 2012

5

I appreciate your expertise. Heath and his foundation repair crew did such an excellent job. They were very knowledgeable and personable. If is a relief to have people who answer your questions and don't make you feel ridiculous. Also, the clean up was a plus. Very pleased Heath and his crew fixed my foundation walls. Thanks for all you did.

June 06, 2012

5

The whole company was very nice to deal with (office staff, crew members, estimator) and I am very satisfied with the job they did. I enjoyed having the basement waterproofing crew here. Feel free to use me as a reference. I would definitely use your services again.

June 26, 2012

5

The mold cleanup crew explained what they were doing as they progressed and they did a good job. I had contacted former customers and they were pleased with your work.

July 08, 2012

5

Very professional group. I felt very comfortable around the crawl space repair crew. thank you for all of your help. PS The office staff was also wonderful to work with.

July 11, 2012

5

Work requested: foundation wall repair.

July 15, 2012

5

The sump pump installation crew was very courteous and did a very satisfactory job. I was so impressed with the service of your office and crew. Thank you for being so nice to deal with.

August 09, 2012

5

My husband said..."I am glad you found these guys" He went on about the 2 fellas that were here. They got along well. We will definitely use you in future needs and refer you to others who need foundation repair. Thank you.

August 29, 2012

5

The guys worked their tails off. We are very satisfied with our foundation repair and will tell others. The office staff were also very courteous and helpful. Thanks

September 06, 2012

5

Work requested: side patio concrete raising.

September 17, 2012

5

I was so impressed with the crawl space repair service of your office and crew. Thank you for being so nice to deal with. The field rep was excellent.

September 18, 2012

5

We are very pleased with the thermal insulation installation project. The installers were great and did a wonderful job. They also did an excellent job with cleanup. Feel free to use us as a reference.

October 03, 2012

5

The window replacement installation crew did a wonderful job at our Keokuk home. They made everything fast and easy for us and for that we are truly thankful. We are very happy customers and would gladly use them in the future, if needed. Thank you all for your hard work. I would recommend them to anyone. It's especially nice to have a dry basement.

October 22, 2012

5

Great service! Friendly, professional, competent, and timely. Good job with our foundation repair, pleasure doing business with you.

October 22, 2012

5

I am very satisfied with the crawl space cleanup job that was completed. The crew was professional and explained everything I needed to know.

October 23, 2012

5

I am very much satisfied with the completed basement waterproofing job. I strongly recommend Bix Service and I have already recommended you to a co-worker. Thank you for your great work!

October 28, 2012

5

Your staff was one of the most courteous and helfpul we have dealt with. Thank you for the professional and affordable crawl space repair work.

November 05, 2012

5

We are very satisfied with the completed crawl space repair job and also very surprised at the great job the crew did cleaning up. They were all very courteous and did a great job.

November 06, 2012

5

The entire basement waterproofing process with you all was great from the estimate through the clean-up. Also appreciate the flexibility and scheduling.

December 25, 2012

5

Excellent service. Thank you.

January 12, 2013

5

Thank you! I will recommend your services to others. Very nice to work with you. Very nice bunch - polite and always kept me informed of their progress with the crawl space repair before they left for the day.

January 28, 2013

5

I appreciate the work done and the willingness to answer any questions I had about the WaterGuard system installation. I am very glad I had this basement waterproofing installed as I have had a wet/damp basement since I moved in to my Fort Madison house. I am very satisfied with the completed job. Everyone from the office staff, to the estimator, to the installation crew was very courteous and helpful.

February 03, 2013

5

I am very happy with the moisture barrier installation job that was done at our Fort Madison home. The crew was friendly and very informative of the installation process. The estimator explained the installation process very well. The work was done in a timely manner and clean up was very satisfactory.

February 06, 2013

5

Thank you for the excellent job. The pier system installation crew was very professional and stayed right on the job to get it done quickly and neatly. Very well pleased.

February 10, 2013

5

The difference between your basement waterproofing company and the first company was night and day. So far, no water! I'm so pleased.

February 11, 2013

5

Mark and Scott were very professional and respectful. I told them when they started that I wanted a good job, and that I wanted to leak test before they left. The followed through, and I am confident that the system will work well. Thank you

February 14, 2013

5

The guys were on time, completely professional, very informative,completed the job on time. Would totally recommend them to anyone needing basement water repair.

February 15, 2013

5

You were able to get our job completed in good time, and did everything as we had discussed from the start. Very nice to work with and we would not hesitate to refer you or call you for any of our other needs. Thank You so much .. We are moving back home this weekend!!!

February 18, 2013

5

Very good job, I am having basement waterproofing done by you guys in April.

February 23, 2013

5

Overall, I was very pleased with everything!

March 04, 2013

5

Every employee with whom I had contact was personal, professional, and efficient. I was sold what I needed, and wasn't pressed to purchase more. The cleanup was so detailed that the men even replaced a stick which we had temporarily stuck in the ground to support a tarp. Now, that's paying attention to details!

March 11, 2013

5

Our personal contact with the owner, the office personnel, and the installers was exceptional. We are very pleased with your vapor barrier installation work.

March 20, 2013

5

Everyone represented your crawl space repair company very well. They explained things patiently. They were friendly and courteous. I would be happy to give a recommendation.

April 08, 2013

5

They showed up on time every day and went right to work. Showed me everything they did and explained how the basement waterproofing system works. Very polite gentlemen.

April 12, 2013

5

Your installation crew were courteous and considerate and communicated well. They kept the dust down to a minimum and cleaned up after themselves. I couldn't be more pleased.

April 16, 2013

5

We were very happy with the way we were really taken care of and would recommend Bix to anyone. We're so glad you guys could take care of our sump pump replacement so fast.

April 17, 2013

5

Very professional sump pump installation service. Exactly as explained. Wonderful piece of mind knowing no more water. Pump is very quiet.

April 21, 2013

5

Heath and Ted did a great job! They both were very professional, yet I feel like I made a couple of new friends. They worked hard, got the crawl space repair job done in great time, and were very courteous. You are very fortunate to have these two men working for you.

April 22, 2013

5

Great job - very efficient basement waterproofing crew. Such a blessing to not have to sweep water every time it rains which is so often lately here in McCall, Il.

April 22, 2013

5

The 2 men were very good and fun to talk to. Very nice people, hard workers. Took care of our dehumidifier installation work fast.

April 22, 2013

5

I was very impressed with the efficient crawl space repair job your crew did at our Tremont home. They were timely and courteous. Thank you.

April 22, 2013

5

Job well done! Clean-up awesome! Scott was very good. Thank you and the basement waterproofing crew for a job well done at our Fort Madison home! Thanks for working with us on the time frame you had to do you work.

April 22, 2013

5

Five and three-quarter inches of rain the past two days and my basement remains dry because of the excellent work you did for us in January! The peace of mind definitely is worth the price of the basement waterproofing system. Sorry I did not contact you sooner on your excellent job!

April 22, 2013

5

The guys were great - very patient when I had questions; very knowledgeable about the crawl space drain system; good work ethic!

April 22, 2013

5

I was surprised how good they cleaned up after the crawl space repair job was done. They explained things to me. You have excellent people working for you on the job and the service reps also.

April 22, 2013

5

Best home improvement company I have ever dealt with in Beaverdale Heights. I have already recommended you to my neighbors who needed gutter downspouut installation.

April 22, 2013

5

Everything was excellent. The vapor barrier installers were a pleasure to have in the home to do their job - very considerate, polite, knowledgeable in job skills, kept busy at all times.

April 22, 2013

5

From estimate to completed job, we enjoyed working with your company. Our crawl space is now dry and bug free. Good job!

April 22, 2013

5

Thank you for providing great service from the first call to the sump pump installation. We truly appreciate it.

April 22, 2013

5

The guys were top notch and very professional. They took care of my basement waterproofing system installation at my Mount Pleasant, IA home, and I couldn't be happier with the results. Nancy was such a great help. Thank you to all of you!

April 22, 2013

5

The installation and clean-up crew that did the basement waterproofing at my home in Mt. Pleasant were all terrific and very hard working. I appreciate the great work. I have already recommended your company to several people.

April 22, 2013

5

I would like to thank Brian especially for his knowledge and concern in getting the work done correctly, and would also like to thank the other workers as well.

May 13, 2013

4

Chris did a nice job. He was able to move the main driveway slab back into place. we did not have as good of luck with the back stairs but we knew that was a possibility.

May 23, 2013

4.5

Installation crew did a Great install an clean up . Thank You

July 17, 2013

5

You did an awesome job with our wall anchors. Now our foundation is stable and in good shape. Thank you.

August 14, 2013

5

BIX did a job well done with our WaterGuard installation. They did excellent work and the office staff was very courteous and helpful. Thanks again!

August 15, 2013

5

We are very pleased with our wall anchors. Your crew was professional, likable, and efficient.

August 15, 2013

5

The wall anchor installation crew was very courteous. They explained everything to me. They kept me updated and informed.

August 15, 2013

5

These guys showed up on time to take care of our SmartJacks installation. I thought the cleanup was great and I'll recommend you guys in the future.

August 15, 2013

5

We saw your cars around Quincy and decided to give you a call about our sinking home. Your solution - foundation piers - installed fast and took care of the problem. Thanks!

August 15, 2013

5

Mack is very professional. He is knowledgeable and dedicated. He answered a lot of our questions about the crawl space encapsulation, and we are extremely pleased with your crew's work.

August 15, 2013

5

Excellent job with our WaterGuard installation. It seems to have taken care of our leaky basement once and for all.

August 15, 2013

5

Excellent, A+, good presentation by your reps! You have a friendly staff and a good performing basement waterproofing crew.

August 15, 2013

5

Your sump pump installation team was courteous and did an excellent job cleaning up the basement when they were done.

August 15, 2013

5

Your basement waterproofing team was fantastic and very polite. They made sure that they didn't track dirt through our home or yard.

August 15, 2013

5

All three of the basement waterproofing crew were courteous and I enjoyed meeting them. The cleanup was beyond what I thought it would be and I am recommending you to friends.

August 15, 2013

5

We are so glad we had our crawlspace encapsulation taken care of by your professionals! They were all really great guys!

August 15, 2013

5

The representative was very knowledgeable about wall crack sealing and he explained the process very well. Very professional.

August 15, 2013

5

So pleased with your quality materials and workmanship. Our basement waterproofing system works great and we haven't had any leaks at all.

August 15, 2013

5

We had a heavy rain right after the fix and there was not a drop of water in our basement thanks to your waterproofing system.

August 15, 2013

5

I called 4 places for estimates and I am still waiting on one company to set up a time. Won't they be surprised when I tell them the foundation piers are already installed and the job is done!!

August 15, 2013

5

Your company was able to schedule a time for an estimate rather quickly and when the estimator left, I had all the information necessary to make a decision. I cancelled the other one from a different company. I was impressed with the explanation given to me and understood what the basement waterproofing job entailed.

August 15, 2013

5

Had paid cash and given too much; realized this after they left. The owner had been given the money; he called and brought it back himself. We were very impressed with that honesty. We did have to have them come back; did not think maybe we should have had to pay for that; but were only charged $100 so we were fine with that since the procedure seems to have solved our problem. When it rains we can rest assured that our basement will not be flooded; or we will have to sit with the shop vac and suck up water all night and day!! Very good product!

December 15, 2013

5

I live 970 miles from Hamilton. Only Bix could have made this project run "glitch-free" & on schedule. Most of my efforts were either by phone or online & yielded the desired results. Your crew was professional & I was particularly impressed by Ron,your lead man.

December 16, 2013

5

Installation crew was extremely courteous and friendly.

January 13, 2014

5

Work was done on a rental. I have not looked at it but I have a very trustworthy renter and he said the work was top notch and he was impressed with everything they did. Exceptional clean up. My only concern will be when I pay that you assure me they will return in the spring to run the line from sump pump out of the basement. I don't want to pay and than not get it finished. The ground is frozen now and I understand why they want to wait. Everything so far, first rate. Will have to wait for first big rain to see how good it works. Basement looks great and installation crew were friendly and very easy to work with. Great people.

January 17, 2014

5

I'm not sure I'd schedule a winter job again. It was messy, inside & out, even with tarps down. But I'm greatly relieved about your solution to our bowing basement wall...it's nice peace of mind, to be sure.

February 10, 2014

5

The personal qualities of your crew were exemplary. They went above and beyond to limit the distress the equipment put on the yard.

March 13, 2014

5

as always, very professional crew and a pleasure to do business with.

March 13, 2014

5

very professional guys, polite, worked great as a team!!I would give Bix a great reference!!!!! they did a great job!!!

March 31, 2014

5

Installation crew were very polite and helpful explaining the process.

April 14, 2014

4.5

i am very happy with the work , all we need to do is get the ice guard on the out side of the house finished and the final payment made and i will recommend your co.

April 14, 2014

5

It will be interesting to see how Peoria office grows and start having their own crews.

April 20, 2014

5

I recommended Bix to my friend Pat in East Moline. His patio needs to be raised. Chris and Mark are fantastic.

April 28, 2014

5

Very pleased with the work, thought the outside work was going out to the ditch instead of about 18 feet from the house. Waiting for a wet season to confirm it works as it is suppose to. Overall very happy with everyone we encountered with the company.

May 24, 2014

4

The installation crew were very hard workers, friendly, and polite.

May 28, 2014

5

Very professional wall anchor installation crew. Fixed our bowing basement wall problem for good.

September 11, 2014

5

Rob was very pleasant, courteous, and good at listening to our needs! If he didn't know an answer to our questions about the concrete slab repair project, he said so, and then directed us to someone who could answer. Very appreciated!

September 11, 2014

5

Jason informed us of the concrete slab repair project and activities that would take place. The crew was professional, helpful, and courteous.

September 11, 2014

5

The combined knowledge, skill, service and professionalism of Jake, Jamiel and Tim remained on full display as they installed the Water Guard waterproofing system in our basement. They continually kept us in the loop all the way through to project completion. We look forward to a continuously dry basement for many years to come. Thanks also to Bob in sales for an honest, thorough site assessment with reasonable price estimate.

December 04, 2014

4.5

I have sent two referrals in to the company, both located in Roseville. I hope they will let you show them what you have to offer!

December 17, 2014

5

Work requested: foundation wall crack repair and slab piering.

February 05, 2015

5

covering the tri state area, read your reviews- all were good and the process of fixing the basement and how you did it sold me.

February 06, 2015

5

Work requested: foundation pier installation.

February 11, 2015

4.5

Work requested: basement waterproofing system and yard drain.

February 13, 2015

4

used it in the past-and recently saw tv ad Will definitely recommend you service it our problem is solved. Time will tell.

March 12, 2015

4

Work requested: crawl space floor repair and thermal insulation.

March 31, 2015

5

Work requested: basement drains and waterproofing.

April 14, 2015

4

Work requested: crawl space encapsulation and drain system.

April 19, 2015

5

Work requested: bowed wall repair and wall anchor installation.

June 21, 2015

5

Work requested: sidewalk raising and stoop leveling.

July 11, 2015

5

You have done work in my father's home and previously in our home and we have been very satisfied.

July 14, 2015

4.5

Work requested: porch slab raising and repair.

July 15, 2015

5

Work requested: crawl space drains and encapsulation.

September 18, 2015

4.5

As I stated in the first comment column, I am pleased with your company for the overall initial contact, information, prices and service. My husband passed away last May and I am having to adjust financially. I am unable to get the work done now but hopefully, soon. The initial inspection showed that it was extremely necessary because of the shifting in two of the walls. Thank you for all of your help & hopefully I can do business with you in the future. Sincerely, Rev. Johnnie M. Trammell

October 13, 2015

5

Work requested: basement sump pump and waterproofing drains.

October 14, 2015

5

Had the drainage system put in 2/3s of the basement in 2014, which continually got flooded when it rained. Afterwards there was zero flooding in that area, so I had the rest of the basement done in February 2017 to address occasional flooding. Very happy with the work.

February 24, 2017

5

From my first phone call to the end result, I encountered wonderful attitudes: polite, caring, attentive, sincere, and competent professional employees. Thank you Bix Basement Systems.

March 06, 2017

5

Had a new sump pump system put in February 28 2017.The two employees that put it in were very professional and answered all my questions.They stayed with and had it put in a few hours and the area cleaned up.This is the second time I have used Bix Basement Systems and would recommend them to anyone who is having water problems.

March 07, 2017

5

Before work began, we received an email on preparations we needed to do before the crew arrived. This was very helpful. The crew that was sent to do our work was absolutely phenomenal! You could tell that they were well-trained, knowledgeable, and efficient. They were very willing to explain to us what they were doing. I can't say enough positive about them.

August 18, 2017

4.9

I had a problem with the basement walls bowing and while meditating on the problem, I ran into a power brace add on you tube. The power brace system looked great so I called Bix. Everyone else I had called wanted to replace the walls with no warranty and at a high cost. Bix said their system was warranted for life and was transferable. I took a chance and was glad I did. The bow was gone after excavation. There is nothing to be afraid of here.

April 18, 2018

5

Crew out of fort Madison was very good. Exceeded my expectations. 0 complaints. Would highly recommend!

September 08, 2020

5

I just had mine installed by Cody S. and Brandan were great, true gentlemen!!!! now I leave town and not worry. Thant you again!!! I just had mine installed, Cody S and Brandan were GREAT, TRUE GENTLEMEN, ererything looks great, now I can leave town with confurt

December 14, 2020